Retail Department Supervisor: Lead Customer Experience

H&M; Braintree (MA); On-site; USD 2,989,000 - 3,483,000; Full time

Benefits offered by this job

25% Staff Discount

Medical, Vision & Dental Coverage

Employee Assistance Program

Vacation, Wellness, Holiday & Parental

401K

Commuter Benefits

Staff Discount - H&M Group brands

Job summary

H&M in the United States is seeking a Department Supervisor to support Sales and Profit goals by delivering the Best Customer Experience in the department and store. You will lead a team, ensure visual merchandising, and adhere to store procedures and local regulations.

You will collaborate with the Department Manager to identify opportunities, promote loyalty initiatives, and oversee operations from fittings to stock and checkout, ensuring a consistent, high-quality customer journey.

Qualifications

• Emerging leader with willingness to take responsibility.
• Ambitious, an effective communicator, and analytical problem-solver.
• Motivated by performance and customer-centric goals.

Responsibilities

• Support omni customer experience and promote store visual standards.
• Represent the H&M brand positively during customer interactions.
• Identify commercial opportunities with the Department Manager.
• Ensure customer service across the store and promote loyalty app.
• Oversee fitting room and checkout routines, and admin operations.
• Maintain stock, pricing signs, and store presentation.

Skills

Leadership

Communication

Analytical thinking

Numbers

Statistics

Job description

H&M in the United States is seeking a Department Supervisor to support Sales and Profit goals by delivering the Best Customer Experience in the department and store. You will lead a team, ensure visual merchandising, and adhere to store procedures and local regulations.

You will collaborate with the Department Manager to identify opportunities, promote loyalty initiatives, and oversee operations from fittings to stock and checkout, ensuring a consistent, high-quality customer journey.