Store Department Lead – Customer Experience & Sales

H&M; Howell (MI); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Staff discount 25%

401K

Medical coverage

Job summary

H&M is seeking a Department Supervisor in Howell, MI to drive sales and customer experience in the department and store. You will lead with a focus on visual presentation, brand standards, and Omni-customer service while supporting the Department Manager on commercial opportunities.

You will manage team development, daily operations, and adherence to legal requirements and store policies, aiming to deliver a best-in-class customer experience while promoting loyalty programs and sustainability

Qualifications

• Emerging leader who takes responsibility.
• Ambitious and an effective communicator.
• Analytical and numbers-focused; able to manage statistics.

Responsibilities

• Support omni customer experience in store and ensure visual/commercial standards.
• Promote loyalty programs and in-store sustainability initiatives.
• Ensure customer service across all areas and promote products to customers.
• Oversee fitting room and checkout routines and ensure correct admin for people and operations.
• Collaborate with Visual Merchandiser team and store colleagues; lead daily/weekly meetings.
• Open and close the store daily and maintain BOH areas.

Skills

Emerging leader

Communication

Analytical thinking

Job description

H&M is seeking a Department Supervisor in Howell, MI to drive sales and customer experience in the department and store. You will lead with a focus on visual presentation, brand standards, and Omni-customer service while supporting the Department Manager on commercial opportunities.

You will manage team development, daily operations, and adherence to legal requirements and store policies, aiming to deliver a best-in-class customer experience while promoting loyalty programs and sustainability