Retail Department Lead — Customer Experience & Growth

Hmgroup; Howell (MI); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Wellbeing programs

Retirement plan

Paid time off

Employee discount

CRGs access

Community day

Job summary

H&M is seeking a Department Supervisor to support sales and profit goals while delivering the best customer experience in-store. You will drive omni-channel service, ensure visual standards, and lead a collaborative team in day-to-day operations.

Ideal candidates are ambitious, effective communicators with strong analytical skills, capable of handling numbers and statistics. This role emphasizes leadership, teamwork, and adherence to company policies.

Qualifications

• Ambitious and responsible leader with strong communication skills.
• Analytical approach and comfort with numbers and metrics.
• Customer-centric mindset focused on the store experience.

Responsibilities

• Support customer experience and department goals through execution of plans.
• Oversee omni-channel customer interactions and store operations.
• Promote loyalty programs and in-store sustainability initiatives.
• Ensure correct fitting room and checkout routines, and admin tasks.
• Lead team development, communication, and daily store routines.
• Maintain visual and commercial standards and stock levels.

Skills

Emerging leader

Effective communicator

Analytical thinker

Numbers & statistics

Job description

H&M is seeking a Department Supervisor to support sales and profit goals while delivering the best customer experience in-store. You will drive omni-channel service, ensure visual standards, and lead a collaborative team in day-to-day operations.

Ideal candidates are ambitious, effective communicators with strong analytical skills, capable of handling numbers and statistics. This role emphasizes leadership, teamwork, and adherence to company policies.