Store Department Lead: Customer Experience & Sales

H&M; Fort Wayne (IN); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Staff discount

Medical coverage

Vacation and time off

401K

Job summary

H&M is seeking a Department Supervisor in Fort Wayne, Indiana, to drive the store’s customer experience and sales performance. You will lead a team, maintain visual standards, and collaborate with leadership to seize commercial opportunities.

You will balance hands-on operations with people development, ensuring excellent service and adherence to policies. The role emphasizes teamwork, upkeep of the store, and active involvement in store initiatives.

Qualifications

• Leadership and people skills for team guidance.
• Strong communication and collaboration with store teams.
• Analytical mindset with ability to assess numbers and performance metrics.

Responsibilities

• Support omni customer experience and brand presentation in store.
• Ensure customer service in all areas and promote the Customer Loyalty App.
• Collaborate with Department Manager to identify opportunities and act on them.
• Maintain store visual merchandizing and ensure clean, organized spaces.
• Open and close the store daily and manage admin routines for people and operations.

Skills

Leadership

Communication

Analytical

Customer focus

Job description

H&M is seeking a Department Supervisor in Fort Wayne, Indiana, to drive the store’s customer experience and sales performance. You will lead a team, maintain visual standards, and collaborate with leadership to seize commercial opportunities.

You will balance hands-on operations with people development, ensuring excellent service and adherence to policies. The role emphasizes teamwork, upkeep of the store, and active involvement in store initiatives.