Store Department Lead – Customer Experience & Sales

H&M; Jacksonville (FL); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Staff discount

Health insurance

401K

Job summary

H&M in Jacksonville is seeking an in-store Department Supervisor to help achieve Sales and Profit goals by delivering an exceptional customer experience. You’ll lead a team to maintain visual standards, promote products, and drive loyalty program participation while ensuring smooth daily operations and compliance with store policies.

You will develop the team, communicate effectively, and collaborate with the Department Manager to optimize commercial opportunities and maintain a high standard of

Qualifications

• Emerging leader who enjoys taking responsibility.
• Ambitious, an effective communicator, and supportive.
• Analytical problem-solver able to work with numbers and data.

Responsibilities

• Support omni customer experience and ensure visual/commercial brand standards.
• Promote products, customer loyalty app, and in-store sustainability initiatives.
• Collaborate with the Department Manager and store team to drive sales and opportunities.
• Oversee store operations: fitting rooms, checkout, stock accuracy, and admin routines.
• Open and close the store daily and ensure safety and compliance.

Skills

Leadership

Communication

Analytical thinking

Customer focus

Job description

H&M in Jacksonville is seeking an in-store Department Supervisor to help achieve Sales and Profit goals by delivering an exceptional customer experience. You’ll lead a team to maintain visual standards, promote products, and drive loyalty program participation while ensuring smooth daily operations and compliance with store policies.

You will develop the team, communicate effectively, and collaborate with the Department Manager to optimize commercial opportunities and maintain a high standard of