Retail Dept Supervisor: Lead Sales & Service

H&M; Burlington (MA); On-site; USD 29,893 - 37,195; Full time

Benefits offered by this job

Employee discount

Health insurance

Wellness programs

Retirement plan (company match)

Paid time off

Community day

Job summary

H&M in Burlington, MA is seeking a Department Supervisor to support sales and profit goals by delivering the best customer experience in the department and store. You will ensure visual and commercial standards align with global guidelines and brand expectations, while leading the team to achieve metrics and service excellence.

You will collaborate with the Department Manager on identifying opportunities, oversee store operations, and ensure compliance with policies, procedures and safety

Qualifications

• Emerging leader who takes responsibility.
• Ambitious with strong communication skills.
• Comfortable working with numbers and sales metrics.

Responsibilities

• Support omni-channel customer experience and visual standards in store.
• Promote and sell products; identify commercial opportunities with Department Manager.
• Ensure accurate checkout, returns, and exchanges; manage store admin routines.

Skills

Leadership

Communication

Analytical thinking

Numbers & statistics

Job description

H&M in Burlington, MA is seeking a Department Supervisor to support sales and profit goals by delivering the best customer experience in the department and store. You will ensure visual and commercial standards align with global guidelines and brand expectations, while leading the team to achieve metrics and service excellence.

You will collaborate with the Department Manager on identifying opportunities, oversee store operations, and ensure compliance with policies, procedures and safety