Store Customer Service Supervisor: Lead, Learn & Grow

Total Wine & More; Naples (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans

401(k)

Discounted home and auto insurance

Job summary

Total Wine & More in Naples, FL is seeking a Supervisor to support store management in growing our brand and delivering best-in-class service for guests seeking a world of adult beverages. You will lead front-end operations, coach team members, and help drive sales while maintaining a welcoming store atmosphere.

Responsibilities include supervising staff, training, ensuring compliance with alcohol regulations, maintaining safety and cleanliness, and collaborating with management to meet KPIs and

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience in retail; 1+ year in a supervisory role.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues; coaching peers; familiarity with POS and inventory software.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Team leadership

Customer service

Interpersonal skills

Coaching peers

Flexible schedule

Education

High school diploma

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Naples, FL is seeking a Supervisor to support store management in growing our brand and delivering best-in-class service for guests seeking a world of adult beverages. You will lead front-end operations, coach team members, and help drive sales while maintaining a welcoming store atmosphere.

Responsibilities include supervising staff, training, ensuring compliance with alcohol regulations, maintaining safety and cleanliness, and collaborating with management to meet KPIs and