Store Customer Experience & Merchandising Specialist

Socket.dev; Bedford (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Paid Time Off (Sick, Vacation, Holiday

Health & Wellness

Flexible Spending Account (FSA)

Job summary

The Store Specialist role at Ocean State Job Lot is focused on creating a positive customer experience by handling customer service, processing complex POS transactions, and ensuring the merchandising of assigned areas in accordance with company policies. The position also provides oversight of assigned associates and activities to ensure smooth store operations.

Key responsibilities include building strong customer relationships, assisting with inquiries and transactions, promoting loyalty

Qualifications

• Prior retail merchandising, customer service and/or cashier experience is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier experience

Basic math

Communication

Job description

The Store Specialist role at Ocean State Job Lot is focused on creating a positive customer experience by handling customer service, processing complex POS transactions, and ensuring the merchandising of assigned areas in accordance with company policies. The position also provides oversight of assigned associates and activities to ensure smooth store operations.

Key responsibilities include building strong customer relationships, assisting with inquiries and transactions, promoting loyalty