Customer‑Focused Retail Specialist

Ocean State Job Lot; Morristown (VT); On-site; USD 21,697 - 23,074; Full time

Benefits offered by this job

Associate discount 30%

Wellbeing resources

Paid time off

Health insurance

FSA plan

Short-term disability

Accolade care

Job summary

Ocean State Job Lot is seeking a Store Specialist to create a positive customer experience, manage complex POS transactions, and ensure the smooth merchandising of assigned areas. This role also oversees associates and activities per Company policies.

The Store Specialist will build relationships, assist customers, maintain displays, and coordinate team members while upholding safety and standards across shifts.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Merchandising

Cashiering

Verbal & written communication

Basic math

Job description

Ocean State Job Lot is seeking a Store Specialist to create a positive customer experience, manage complex POS transactions, and ensure the smooth merchandising of assigned areas. This role also oversees associates and activities per Company policies.

The Store Specialist will build relationships, assist customers, maintain displays, and coordinate team members while upholding safety and standards across shifts.