Store Experience Specialist: Lead Service & Merchandising

External Ocean State Job Lot; Auburn (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

30% associate discount

Wellbeing time & Care.com access

Paid time off

Job summary

Ocean State Job Lot is hiring for a Store Specialist in Auburn, MA. This full-time on-site role involves handling customer service, complex POS transactions, and merchandising duties across assigned areas.

You will oversee activities of assigned associates and ensure policies and guidelines are followed. The position requires prior retail experience, basic math and strong communication skills, and availability to work nights and weekends.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Retail experience

Customer service

Cashier experience

Basic math

Reading skills

Communication

Job description

Ocean State Job Lot is hiring for a Store Specialist in Auburn, MA. This full-time on-site role involves handling customer service, complex POS transactions, and merchandising duties across assigned areas.

You will oversee activities of assigned associates and ensure policies and guidelines are followed. The position requires prior retail experience, basic math and strong communication skills, and availability to work nights and weekends.