Customer Experience & Merchandising Specialist

Socket.dev; Wethersfield (CT); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Generous Paid Time Off

Health & Wellness

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot in the Northeast seeks a Store Specialist to deliver a positive, engaging customer experience. The role handles customer service, complex POS transactions, and merchandising while adhering to company policies and merchandising guidelines.

The role also provides oversight of assigned associates and activities. The position requires availability to work nights and weekends for full-time associates; physical duties include lifting up to 35 lbs and standing for long periods.

Qualifications

• Experience in retail or cashier roles preferred.
• Basic math and reading skills required.
• Good verbal and written communication skills are essential.
• Full-time availability including nights and weekends.

Responsibilities

• Build lasting relationships by providing exceptional customer service.
• Assist customers with inquiries, locate items, complete purchases, and perform advanced POS functions.
• Promote company initiatives (donations, loyalty programs, promotions).
• Maintain displays, restock areas, and merchandise new items according to guidelines.
• Train and coordinate associates, manage breaks per policy.

Skills

Customer service

Cashier experience

Communication skills

Basic math

Tools

POS system

Job description

Ocean State Job Lot in the Northeast seeks a Store Specialist to deliver a positive, engaging customer experience. The role handles customer service, complex POS transactions, and merchandising while adhering to company policies and merchandising guidelines.

The role also provides oversight of assigned associates and activities. The position requires availability to work nights and weekends for full-time associates; physical duties include lifting up to 35 lbs and standing for long periods.