Customer Experience & Merchandising Specialist

Socket.dev; Danvers (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate Discount

Wellbeing Time

Care.com Access

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Critical Illness Coverage

Accident Coverage

Flexible Spending Account

Short-Term Disability

Accolade Care

Vacations

Job summary

Ocean State Job Lot in Danvers, MA is seeking a Store Specialist to deliver outstanding customer service, handle complex point-of-sale transactions, and ensure smooth merchandising of assigned areas in accordance with company policies.

This role includes supervising associates, maintaining displays, training staff, and promoting store initiatives. Full-time, evening/weekend availability required; benefits include health coverage, paid time off, and a 30% associate discount.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer Service

Cashier Experience

Retail Merchandising

Communication Skills

Nights & Weekends

Age 18+

Job description

Ocean State Job Lot in Danvers, MA is seeking a Store Specialist to deliver outstanding customer service, handle complex point-of-sale transactions, and ensure smooth merchandising of assigned areas in accordance with company policies.

This role includes supervising associates, maintaining displays, training staff, and promoting store initiatives. Full-time, evening/weekend availability required; benefits include health coverage, paid time off, and a 30% associate discount.