Store Lead - Banking & Customer Experience

TD; Paramus (NJ); On-site; USD 73,068,000 - 103,155,000; Full time

Job summary

TD Bank in Paramus, NJ seeks a store supervisor to oversee day-to-day teller and platform operations, ensure policy compliance, and drive exceptional customer service while meeting sales and service objectives.

The role requires HS diploma, 2+ years of customer or sales experience, and may prefer an undergraduate degree and notary; candidates should be able to coach a team, manage cash operations, and maintain regulatory standards.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and or sales in any capacity or equivalent.
• Notary License (preferred).
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service.
• Proven ability to meet and exceed Customers' expectations.
• Strong organization skills to handle multiple tasks in a fast-paced environment.

Responsibilities

• Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives.
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
• Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.
• Work focus time horizon is generally short term with low to moderate risk.
• Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers.
• Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.
• Engages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
• Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience.

Skills

Supervisory experience

Customer service

Sales experience

Coaching

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Paramus, NJ seeks a store supervisor to oversee day-to-day teller and platform operations, ensure policy compliance, and drive exceptional customer service while meeting sales and service objectives.

The role requires HS diploma, 2+ years of customer or sales experience, and may prefer an undergraduate degree and notary; candidates should be able to coach a team, manage cash operations, and maintain regulatory standards.