Store Leader: Banking Services & Customer Experience

TD Bank Group; Hartford, Northern (CT, KY); Hybrid; USD 68,770,000 - 95,991,000; Full time

Job summary

TD Bank Group in Hartford, CT is seeking a Store Supervisor to lead day-to-day team activities, ensure operational excellence, and support customer relationships. The role involves supervising teller and platform operations, handling customer escalations, and driving sales and advisory conversations with a consultative approach.

Ideal candidates will have a HS Diploma or GED (undergraduate degree preferred), 2+ years of frontline customer service or sales experience, and strong communication and

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and or sales in any capacity or equivalent.
• Notary License (preferred).
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching oversite of Customer Service.

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence and policy compliance.
• Lead, develop and coach the team on delivering effective customer service and advice.
• Oversee teller and platform workflows and manage customer escalations.
• Drive store objectives while maintaining regulatory requirements and risk controls.

Skills

Supervisory experience

Coaching

Communication skills

Regulatory understanding

Education

HS Diploma or GED

Undergraduate degree preferred

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank Group in Hartford, CT is seeking a Store Supervisor to lead day-to-day team activities, ensure operational excellence, and support customer relationships. The role involves supervising teller and platform operations, handling customer escalations, and driving sales and advisory conversations with a consultative approach.

Ideal candidates will have a HS Diploma or GED (undergraduate degree preferred), 2+ years of frontline customer service or sales experience, and strong communication and