Store Associate – Customer Service & Framing Expert

Michaels; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels in Flower Mound, TX is seeking a Store Team Member to deliver friendly customer service, assist shoppers in finding products, and ensure a fast checkout experience. The role includes unloading trucks, stocking, and keeping the floor well-merchandised.

You will participate in BOPIS/SFS processes, follow SOPs, and support safety programs while representing Michaels’ values in a busy retail environment.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Job description

Michaels in Flower Mound, TX is seeking a Store Team Member to deliver friendly customer service, assist shoppers in finding products, and ensure a fast checkout experience. The role includes unloading trucks, stocking, and keeping the floor well-merchandised.

You will participate in BOPIS/SFS processes, follow SOPs, and support safety programs while representing Michaels’ values in a busy retail environment.