Seasonal Retail Associate: Customer Service & Framing

Michaels Stores; Mansfield (TX); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Résumé du poste

Michaels Stores is seeking store team members for the DFW-MANSFIELD location to assist customers, stock shelves, and maintain a welcoming shopping environment. You will help customers locate products, participate in checkout, and promote rewards and private label credit card enrollments.

The role emphasizes friendly service, adherence to SOPs, and teamwork across in-store and omnichannel duties, including BOPIS and SFS.

Qualifications

• Retail and/or customer service experience preferred.

Responsabilités

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Connaissances

Customer service

Cash handling

Merchandising

Description du poste

Michaels Stores is seeking store team members for the DFW-MANSFIELD location to assist customers, stock shelves, and maintain a welcoming shopping environment. You will help customers locate products, participate in checkout, and promote rewards and private label credit card enrollments.

The role emphasizes friendly service, adherence to SOPs, and teamwork across in-store and omnichannel duties, including BOPIS and SFS.