Store Assistant Manager: Lead Ops & Customer Experience

stevemaddenretailcareers; Concord (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Accounts

Life & Disability benefits

401K with match

Paid time off

Virtual Health Care

Employee discount

Tuition Reimbursement

Career Growth

Employee Referral Program

Job summary

Steve Madden in Concord, NC is seeking a Store Assistant Manager to support the Store Manager in daily operations and to lead a team of brand advocates to ensure an exceptional customer experience aligned with the brand values.

The role emphasizes people development, merchandising execution, inventory control, and loss prevention, while maintaining flexible scheduling to meet the store's needs.

Qualifications

• Minimum of 3-5 years of retail experience.
• High school diploma or equivalent.
• Excellent organizational skills and the ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to process information or merchandise through the computer system and POS register system.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and compliant with company standards.
• Create amazing customer experiences through strong client focus and collaboration, ensuring the team is motivated to deliver memorable experiences.
• Partner with the Store Manager to implement visual merchandising directives to maintain the company's brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Be flexible and occasionally perform work outside your specific role.

Skills

Retail leadership

Customer service

Team development

Merchandising

Inventory management

POS systems

Communication

Scheduling

Education

High school diploma or equivalent

Tools

POS system

Job description

Steve Madden in Concord, NC is seeking a Store Assistant Manager to support the Store Manager in daily operations and to lead a team of brand advocates to ensure an exceptional customer experience aligned with the brand values.

The role emphasizes people development, merchandising execution, inventory control, and loss prevention, while maintaining flexible scheduling to meet the store's needs.