Store Assistant Manager: Lead Customer Experience & Merch

Steve Madden; Wrentham (MA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Accounts

401K with company match

Paid time off

Employee discount 50%

Family discount 40%

Virtual Health Care

Tuition Reimbursement

Career Growth

Job summary

Steve Madden in Massachusetts is seeking a Store Assistant Manager (full-time) to work with the Store Manager on daily store operations and to guide a team of brand advocates toward an exceptional customer experience that reflects our brand values.

You will partner with the Store Manager to drive profitability through strong client focus, visual merchandising, training, and efficient store administration, while ensuring compliance with policies and a positive, collaborative work environment.

Qualifications

• Minimum 3-5 years of retail experience.
• High school diploma or equivalent.
• Strong organizational and communication skills.
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, and loss prevention.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent with company standards.
• Create amazing customer experiences through strong client focus and collaboration, ensuring the team is motivated to deliver memorable experiences.
• Partner with the Store Manager to implement visual merchandising directives to maintain the company's brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Be flexible and occasionally perform work outside your specific role.

Skills

Organizational skills

Verbal & written communication

Retail operations

Staff development

Flexibility

Education

High school diploma

Tools

POS system

POS software

Job description

Steve Madden in Massachusetts is seeking a Store Assistant Manager (full-time) to work with the Store Manager on daily store operations and to guide a team of brand advocates toward an exceptional customer experience that reflects our brand values.

You will partner with the Store Manager to drive profitability through strong client focus, visual merchandising, training, and efficient store administration, while ensuring compliance with policies and a positive, collaborative work environment.