Store Assistant Manager: Lead Customer Experience & Ops

Steve Madden; Cypress (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401K Eligibility

Paid time off

Employee discount

Tuition Reimbursement Program

Career Growth

Job summary

Steve Madden is seeking a Store Assistant Manager (full-time) to support the Store Manager in all store operations and lead a team of brand advocates to deliver an exceptional customer experience aligned with our brand values.

The role focuses on coaching staff, executing merchandising directives, maintaining inventory accuracy, and ensuring loss prevention compliance while driving profitability and daily store performance.

Qualifications

• Minimum 3–5 years of retail experience.
• Strong organizational and communication skills.
• Ability to train and develop staff.
• Knowledge of loss prevention and inventory control.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and compliant with company standards.
• Create amazing customer experiences through strong client focus and collaboration.
• Partner with the Store Manager to implement visual merchandising directives to maintain the company's brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Be flexible and occasionally perform work outside your specific role.

Skills

Retail experience

Customer service

Team leadership

Communication skills

Visual merchandising

Education

High school diploma

Tools

POS system

Job description

Steve Madden is seeking a Store Assistant Manager (full-time) to support the Store Manager in all store operations and lead a team of brand advocates to deliver an exceptional customer experience aligned with our brand values.

The role focuses on coaching staff, executing merchandising directives, maintaining inventory accuracy, and ensuring loss prevention compliance while driving profitability and daily store performance.