Store Assistant Manager: Elevate Customer Experience & Growth

stevemaddenretailcareers; Los Angeles (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision & FSAs

Life & Short/Long-Term Disability

401K with company match after 6 months

Paid time off including vacation, sick

Virtual Health Care

Employee discounts (50% off self, 40%+

Friends and Family Discount Events

Free shoe program

Employee Assistance Program

Tuition Reimbursement Program

Career Growth

Employee Referral Program

Job summary

Steve Madden is seeking a Store Assistant Manager (full-time) in Los Angeles to collaborate with the Store Manager on daily operations and team leadership. This role focuses on delivering an exceptional customer experience aligned with brand values.

You will guide and motivate a team of brand advocates, ensure merchandising and operations meet company standards, and participate in staffing, training, and loss-prevention efforts. Local retail duties and flexibility are expected.

Qualifications

• Minimum of 3-5 years of retail experience.
• High school diploma or equivalent.
• Excellent organizational skills and the ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to process information or merchandise through the computer system and POS register system.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and compliant with company standards.
• Create amazing customer experiences through strong client focus and collaboration, ensuring the team is motivated to deliver memorable experiences.
• Partner with the Store Manager to implement visual merchandising directives to maintain the company's brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Be flexible and occasionally perform work outside your specific role.

Skills

Organizational skills

Verbal & written communication

Retail operations knowledge

Staff development/coaching

Flexible schedule

Education

High school diploma or equivalent

Tools

POS system

Computer systems

Job description

Steve Madden is seeking a Store Assistant Manager (full-time) in Los Angeles to collaborate with the Store Manager on daily operations and team leadership. This role focuses on delivering an exceptional customer experience aligned with brand values.

You will guide and motivate a team of brand advocates, ensure merchandising and operations meet company standards, and participate in staffing, training, and loss-prevention efforts. Local retail duties and flexibility are expected.