Store Assistant Manager - Lead People & Customer Experience

Steve Madden; Torrance (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401K Eligibility with company match

Paid time off including vacation and s

Employee discount

Job summary

Steve Madden in Torrance, CA is seeking a Store Assistant Manager to partner with the Store Manager on operations and to guide a team of brand advocates, ensuring an exceptional customer experience aligned with the brand values.

The role requires 3–5 years of retail experience, strong communication, and solid knowledge of retail operations, with flexibility to work various hours. The position offers opportunities for development and growth within the brand.

Qualifications

• Minimum of 3-5 years of retail experience.
• High school diploma or equivalent.
• Excellent organizational skills and the ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to process information or merchandise through the computer system and POS register system.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and compliant with company standards.
• Create amazing customer experiences through strong client focus and collaboration, ensuring the team is motivated to deliver memorable experiences.
• Partner with the Store Manager to implement visual merchandising directives to maintain the company's brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Be flexible and occasionally perform work outside your specific role.

Skills

Retail experience

Organizational skills

Verbal and written communication

Knowledge of retail operations

Staff development / coaching

POS system experience

Flexible scheduling

Education

High school diploma or equivalent

Job description

Steve Madden in Torrance, CA is seeking a Store Assistant Manager to partner with the Store Manager on operations and to guide a team of brand advocates, ensuring an exceptional customer experience aligned with the brand values.

The role requires 3–5 years of retail experience, strong communication, and solid knowledge of retail operations, with flexibility to work various hours. The position offers opportunities for development and growth within the brand.