Store Assistant Manager — Customer Experience Leader

LOFT; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Bonuses

Employee discounts

Career development

Philanthropy partnerships

Job summary

LOFT is seeking an Assistant Manager in Kingwood, TX to support the customer experience and help shape a positive store culture. You will lead on the sales floor, engage with customers, and model LOFT’s brand behaviors.

The role requires strong hospitality sensibility, a passion for service, and the ability to coach and develop team members while driving store performance and an omnichannel shopping experience.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Tech-savvy and able to operate a POS system.
• Strong business acumen with ability to implement action plans.
• Take initiative in making thoughtful decisions.

Responsibilities

• Support the customer experience and shape a strong store culture.
• Lead on the sales floor and model brand behaviors.
• Coach associates to create genuine customer connections.
• Assist in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

Tech proficient

Business acumen

Initiative

Tools

POS system

Job description

LOFT is seeking an Assistant Manager in Kingwood, TX to support the customer experience and help shape a positive store culture. You will lead on the sales floor, engage with customers, and model LOFT’s brand behaviors.

The role requires strong hospitality sensibility, a passion for service, and the ability to coach and develop team members while driving store performance and an omnichannel shopping experience.