Retail Assistant Manager - Customer Experience Leader

KnitWell Group; Massachusetts; On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Community impact

Job summary

LOFT is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. This role leads on the sales floor, modeling brand behaviors and nurturing relationships with customers and team members.

The position emphasizes hospitality, teamwork, and the use of technology to enable seamless omnichannel shopping. Regular/full-time role with compensation described in store pay range.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset in connecting with customers and associates.
• Technology proficient with point-of-sale systems.
• Strong business acumen and ability to drive results.
• Willingness to take initiative and make thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Inspire, educate, and coach associates to deliver genuine connections.
• Create an inclusive store environment where everyone feels welcome.
• Use technology to provide a seamless omnichannel shopping experience.
• Support Store Manager in recruiting, hiring, and developing talent.
• Utilize reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas with the team.

Skills

Retail management

Hospitality mindset

POS system

Business acumen

Decision making

Tools

Point-of-sale system

Job description

LOFT is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. This role leads on the sales floor, modeling brand behaviors and nurturing relationships with customers and team members.

The position emphasizes hospitality, teamwork, and the use of technology to enable seamless omnichannel shopping. Regular/full-time role with compensation described in store pay range.