Assistant Store Manager - Elevate Customer Experience

LOFT; Salem (NH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) plan

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. You will lead on the sales floor, model brand behaviors, and help nurture relationships with customers and team members.

The role emphasizes cultivating a customer-focused environment, coaching associates, and driving operational excellence while supporting recruitment and development efforts.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional customer experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Leadership

Customer service

Hospitality mindset

Technology proficiency

Business acumen

Initiative

Tools

POS system

Job description

LOFT is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. You will lead on the sales floor, model brand behaviors, and help nurture relationships with customers and team members.

The role emphasizes cultivating a customer-focused environment, coaching associates, and driving operational excellence while supporting recruitment and development efforts.