Store Assistant General Manager - Lead Teams & Operations

Wawa, Inc.; Cincinnati (OH); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

ESOP

401(k) matching

Education assistance

Store discounts

Paid time off

Parental leave

Wellness programs

Job summary

Wawa, Inc. in Cincinnati, OH is seeking an Assistant General Manager to lead daily operations, develop the team, and drive store results. You will oversee performance, profitability, and the hiring, training, and growth of Customer Service Associates.

You’ll manage schedules, monitor reports, and ensure the store provides a consistently positive customer experience while upholding safety and quality standards.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience, ideally in food service or retail.
• Strong background in store operations, including staffing, training, performance management, scheduling, and expense control.
• Excellent communication, relationship building and interpersonal skills.

Responsibilities

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth and friendly Wawa experience.
• Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’s safety, quality and operational standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance—review reports, manage shrink, and identify opportunities for improvement.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.

Skills

Leadership

People development

Customer service

Operations

Scheduling

Communication

Education

High School Diploma or GED

Tools

POS systems

Staff training tools

Job description

Wawa, Inc. in Cincinnati, OH is seeking an Assistant General Manager to lead daily operations, develop the team, and drive store results. You will oversee performance, profitability, and the hiring, training, and growth of Customer Service Associates.

You’ll manage schedules, monitor reports, and ensure the store provides a consistently positive customer experience while upholding safety and quality standards.