Store Area Lead - Merchandising & Customer Experience

Ocean State; Waterbury (CT); On-site; USD 2,893,000 - 3,168,000; Full time

Benefits offered by this job

Associate discount (30%)

Wellbeing time & Care.com access

Paid time off including sick, vacation

Health & wellness insurance (medical,

Life Insurance & Vision

FSA

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot is seeking a Store Area Supervisor in Waterbury, CT to oversee daily operations and merchandising in assigned areas, ensuring smooth freight flow and top-notch customer service under guidance of a Team Leader.

This role serves as a development path toward leadership, with growth opportunities and a focus on team mentoring, scheduling, and adherence to company guidelines.

Qualifications

• 1+ year in retail or similar environment.
• Customer service, training, and merchandising experience preferred.
• Computer skills with Google apps and Qlik.
• Availability to work nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Champion exceptional customer service for diverse clientele, fostering a welcoming environment.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution.
• Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for your assigned area.
• Provide guidance and support to your team to ensure task completion and motivate the team.
• Support training for store associates in your area, fostering growth.
• Manage merchandise presentation, ensuring timely adherence to guidelines.
• Maintain signage and ticketing, control ordering, backroom stock, and sales flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packaways, Returns To Warehouse shipments, transfers, recalls, and returns per policy.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all Company policies and procedures.

Skills

Customer service

Training experience

Merchandise ordering

Receiving merchandise

Stocking

Computer skills

Tools

Google suite (Gmail, Sites, Slides, Drive, Docs, Sheets)

Qlik

Job description

Ocean State Job Lot is seeking a Store Area Supervisor in Waterbury, CT to oversee daily operations and merchandising in assigned areas, ensuring smooth freight flow and top-notch customer service under guidance of a Team Leader.

This role serves as a development path toward leadership, with growth opportunities and a focus on team mentoring, scheduling, and adherence to company guidelines.