Store Area Leader: Customer Experience & Merchandising

Ocean State; Walpole (NH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Associate discount

Wellbeing resources

Paid time off

Health insurance

FSA

Short-term disability

Accolade care

Job summary

Ocean State Job Lot seeks a Store Area Supervisor to oversee daily operations and merchandising for assigned areas. You will ensure smooth freight flow and deliver exceptional customer experiences under supervision by a Team Leader, with growth opportunities toward leadership roles.

This role emphasizes teamwork, training, and adherence to pricing, signage, and safety standards, while supporting store initiatives and customer care across shifts.

Qualifications

• 1+ years professional experience in retail environments required.
• Prior customer service experience, training experience, and merchandising/receiving/stocking experience preferred.

Responsibilities

• Champion exceptional customer service for diverse clientele and foster a welcoming environment.
• Bridge the gap between customers and corporate customer service for effective resolutions.
• Promote company-wide customer initiatives and loyalty programs.
• Create effective work schedules for the assigned area.
• Provide guidance and support to the team to ensure task completion and motivation.
• Assist in training store associates and growth opportunities.
• Manage merchandise presentation and ensure adherence to company guidelines.
• Maintain signage and ticketing, manage backstock and sales floor flow.
• Verify pricing on incoming shipments and report discrepancies.
• Identify and display priority items effectively.
• Handle packaways, returns, and transfers per policy.
• Uphold store safety and maintenance standards.
• Participate in opening/closing procedures when designated.
• Operate a cash register as needed.
• Adhere to all company policies and procedures.

Skills

Customer service

Training

Merchandise ordering

Receiving

Stocking

Google apps (G Suite)

Qlik

Tools

Google apps (G Suite)

Qlik

Job description

Ocean State Job Lot seeks a Store Area Supervisor to oversee daily operations and merchandising for assigned areas. You will ensure smooth freight flow and deliver exceptional customer experiences under supervision by a Team Leader, with growth opportunities toward leadership roles.

This role emphasizes teamwork, training, and adherence to pricing, signage, and safety standards, while supporting store initiatives and customer care across shifts.