Storage Pickup Specialist - Friendly Customer Service

Floor & Decor; Portland (ME); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation

Job summary

Floor & Décor is seeking associates to greet customers and manage the storage buy pickup process at our Portland, Maine store. This is a full-time or part-time position with a pay range of $16.85–$25.17 per hour.

Responsibilities include assisting customers, handling storage buy orders, verifying identities, and ensuring safe lifting practices. Strong communication and computer skills required.

Qualifications

• 1 year of retail sales experience or equivalent combination of education and experience.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with ability to work with all levels of store management and associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up storage buy orders.
• Obtain required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with safety SOPs for lifting practices.
• Be an expert in product knowledge and assist customers with questions.
• Clean and stock products according to Floor & Décor’s brand standards.
• Act and work in a manner consistent with the company’s core roles.

Skills

Excellent communication skills

Excellent interpersonal skills

Strong computer skills

Self-starter in fast-paced environment

Job description

Floor & Décor is seeking associates to greet customers and manage the storage buy pickup process at our Portland, Maine store. This is a full-time or part-time position with a pay range of $16.85–$25.17 per hour.

Responsibilities include assisting customers, handling storage buy orders, verifying identities, and ensuring safe lifting practices. Strong communication and computer skills required.