Guest Experience & Pick-Up Specialist

Floor & Decor Holdings Inc.; Portland (OR); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation and holidays

Medical, Dental, Vision

Job summary

Floor & Decor Holdings Inc. in Portland, OR is hiring a customer service associate to greet customers and manage the storage buy-up process on a site. The role is offered as full-time or part-time, with a base pay starting at $17.23 per hour and higher starting pay based on experience.

You will verify pickup identities, assist customers with product questions, stock products, and follow safety SOPs. A minimum of one year in retail sales, strong communication, and solid computer skills are

Qualifications

• 1 year of retail sales experience required or equivalent combination of education/experience to perform essential functions.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with ability to work with all levels of store management and associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and thrive in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up the storage buy order(s) to ensure authorization.
• Obtain required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Follow safety SOPs for lifting and handling.
• Be an expert in product knowledge and assist customers with questions and selections.
• Clean and stock products per Floor & Decor’s brand standards.
• Act in alignment with the company’s core roles.

Skills

Retail sales

Communication

Interpersonal skills

Computer skills

Self-starter

Job description

Floor & Decor Holdings Inc. in Portland, OR is hiring a customer service associate to greet customers and manage the storage buy-up process on a site. The role is offered as full-time or part-time, with a base pay starting at $17.23 per hour and higher starting pay based on experience.

You will verify pickup identities, assist customers with product questions, stock products, and follow safety SOPs. A minimum of one year in retail sales, strong communication, and solid computer skills are