Retail Customer Care & Pickup Specialist

Floor & Decor; Wilmington (NC); Presencial; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with company match

Medical, Dental, Vision, Life

Paid vacation and sick time

Paid holidays and personal holiday

Paid Volunteer Time Off

Descripción de la vacante

Floor & Decor is hiring for a role that greets customers and manages the storage buy pick-up process. Base pay starts at $15.15 per hour, with higher starting pay based on experience. Full-time and part-time positions available.

The position requires at least 1 year of retail experience, excellent communication, and strong computer skills. You will verify customer identities, assist with product questions, stock shelves, and adhere to safety SOPs.

Formación

• 1 year of retail sales experience or equivalent education/experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with all levels of staff and management.
• Strong computer skills and ability to coordinate tasks online.
• Self-starter who works well in a fast-paced environment.

Responsabilidades

• Greet storage buy customers and assist with checkout.
• Manage the storage buy pick-up process and car topper program.
• Follow SOPs for phone answering and customer service.
• Verify identity of customers picking up orders.
• Record necessary customer information for pick-ups.
• Assist customers with product questions and store stock placement.

Conocimientos

Communication skills

Interpersonal skills

Computer skills

Project coordination

Self-starter

Fast-paced work

Herramientas

POS system

Descripción del empleo

Floor & Decor is hiring for a role that greets customers and manages the storage buy pick-up process. Base pay starts at $15.15 per hour, with higher starting pay based on experience. Full-time and part-time positions available.

The position requires at least 1 year of retail experience, excellent communication, and strong computer skills. You will verify customer identities, assist with product questions, stock shelves, and adhere to safety SOPs.