Stone Department Lead: Train, Sell & Delight Customers

Floor & Decor; Stapleton (CO); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical/Dental/Vision/Life insurance

Paid vacation and sick time

Paid holidays + personal holiday

Paid Volunteer Time Off

Job summary

Floor & Decor is seeking a Training Specialist to develop Product Sales Specialists and ensure customers receive exceptional service and product information. The role involves leading training, guiding merchandising, and maintaining high standards of customer interactions.

RequiredQualifications include a high school diploma or GED and 1 year of customer service or sales experience, with strong communication skills. Some duties include certificate courses and effective price presentation.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service or sales experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Greet customers in a friendly, professional manner.
• Assist customers with product questions and selections.
• Process checkout and handle refunds/exchanges per guidelines.
• Direct and support product specialists to ensure top-notch service.
• Complete product specialist certification courses and maintain merchandising standards.
• Communicate inventory needs and pricing changes to management.

Skills

Customer service

Sales experience

Communication skills

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor is seeking a Training Specialist to develop Product Sales Specialists and ensure customers receive exceptional service and product information. The role involves leading training, guiding merchandising, and maintaining high standards of customer interactions.

RequiredQualifications include a high school diploma or GED and 1 year of customer service or sales experience, with strong communication skills. Some duties include certificate courses and effective price presentation.