Stone Department Lead — Train, Merch & Customer Experience

Floor & Decor Holdings Inc.; Fullerton (CA); On-site; USD 2,590,000 - 3,527,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a Customer Service/Sales Associate responsible for training Product Sales Specialists and ensuring a positive shopping experience with exceptional service and product knowledge.

The role requires a High School Diploma or GED and at least 1 year in customer service or sales, with strong communication and multitasking abilities. The position entails greeting customers, processing transactions, merchandising, and participating in training programs to maintain

Qualifications

• High School Diploma or GED required; 1 year of customer service/sales experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Greet customers in a helpful and courteous manner and assist with product questions.
• Process checkout and returns using the POS system.
• Ensure department merchandising, pricing and organization is up to standard.
• Provide direction and training to product sales specialists; maintain certification coursework.

Skills

Customer service

Sales experience

Communication skills

Multi-tasking

Retail

Education

High School Diploma or GED

Tools

POS system

Forklift certification

Job description

Floor & Decor Holdings Inc. is seeking a Customer Service/Sales Associate responsible for training Product Sales Specialists and ensuring a positive shopping experience with exceptional service and product knowledge.

The role requires a High School Diploma or GED and at least 1 year in customer service or sales, with strong communication and multitasking abilities. The position entails greeting customers, processing transactions, merchandising, and participating in training programs to maintain