Stone Department Lead: Customer Experience & Mentoring

Floor & Decor; Fullerton (CA); Vor Ort; USD 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Bonus opportunities

Career advancement opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid vacation

Paid holidays

Volunteer Time Off

Zusammenfassung

Floor & Decor in Fullerton, CA seeks a trainer for Product Sales Specialists to ensure customers receive exceptional service and expert product information. The role focuses on coaching staff, maintaining product knowledge, and supporting merchandise presentation.

The ideal candidate has at least 1 year of customer service or sales experience, with strong communication and multitasking abilities in a fast-paced environment. This is an on-site store position with growth opportunities.

Qualifikationen

• High School Diploma or GED.
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Aufgaben

• Act and work in a manner that is consistent with company’s core values
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
• Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present ‘how-to’ classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Kenntnisse

Customer service

Communication skills

Multi-tasking

Fast-paced environment

Ausbildung

High School Diploma or GED

Jobbeschreibung

Floor & Decor in Fullerton, CA seeks a trainer for Product Sales Specialists to ensure customers receive exceptional service and expert product information. The role focuses on coaching staff, maintaining product knowledge, and supporting merchandise presentation.

The ideal candidate has at least 1 year of customer service or sales experience, with strong communication and multitasking abilities in a fast-paced environment. This is an on-site store position with growth opportunities.