Stewarding Assistant Manager – Flexible Shifts

Hard Rock Hotel & Casino Ottawa; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Hard Rock Casino Cincinnati seeks an Assistant Manager - Stewarding to oversee back-of-house cleaning operations and uphold top-quality guest service. Under the supervision of the Manager of Stewarding, you will mentor team members and ensure smooth daily execution.

You'll schedule work, supervise staff, conduct inspections, train, hire assistance, and prepare daily reports while maintaining high standards of cleanliness and guest satisfaction across all areas of the venue.

Qualifications

• High School Diploma or equivalent with 2–3 years supervisory housekeeping experience.
• An Associate's Degree is preferred but not required.

Responsibilities

• Lead back-of-house cleaning operations and maintain guest service standards.
• Create and manage work schedules and assign projects.
• Coach, counsel, and evaluate team members; assist in hiring and training.
• Conduct public area inspections to ensure quality and production standards.
• Suggest changes to procedures to better serve guests.
• Resolve guest issues to ensure satisfaction.
• Prepare daily reports and communicate across departments.
• Conduct property inspections to enforce policies.
• Attend meetings and follow up as assigned.
• Perform duties consistently and as assigned.

Skills

Communication

Leadership

Education

High School Diploma or equivalent

Associate's Degree preferred

Job description

Hard Rock Casino Cincinnati seeks an Assistant Manager - Stewarding to oversee back-of-house cleaning operations and uphold top-quality guest service. Under the supervision of the Manager of Stewarding, you will mentor team members and ensure smooth daily execution.

You'll schedule work, supervise staff, conduct inspections, train, hire assistance, and prepare daily reports while maintaining high standards of cleanliness and guest satisfaction across all areas of the venue.