Assistant Stewarding Manager - Hospitality Ops & Guest Service

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking an Assistant Manager – Stewarding to oversee back-of-house cleaning operations and uphold exceptional guest service. You will coach staff, schedule work, and ensure cleaning and quality standards across kitchens and public areas.

Responsibilities include training, evaluations, inspections, and daily reporting, while coordinating with other departments. Ability to adapt to varying shifts is required to meet business needs.

Qualifications

• Requires a High School Diploma or equivalent with 2–3 years of supervisory housekeeping/janitorial experience.
• An Associate’s Degree is preferred.
• Flexibility to work varying shifts and communicate effectively with all staff.

Responsibilities

• Creates an atmosphere that induces guests to choose Hard Rock Casino Cincinnati.
• Prepares work schedules and assigns projects to meet cleaning and guest service standards.
• Coaches, counsels, motivates staff and conducts training and evaluations.
• Performs public area inspections to ensure quality and production standards.
• Resolves guest problems to ensure total customer satisfaction.
• Prepares daily reports and communicates across departments.
• Participates in meetings and follows up on action items.

Skills

Supervisory experience

Guest service

Coaching

Scheduling

Communication

Education

High School Diploma or equivalent

Associate's Degree preferred

Tools

Typewriter

10-key

Computer

Job description

Hard Rock Casino Cincinnati is seeking an Assistant Manager – Stewarding to oversee back-of-house cleaning operations and uphold exceptional guest service. You will coach staff, schedule work, and ensure cleaning and quality standards across kitchens and public areas.

Responsibilities include training, evaluations, inspections, and daily reporting, while coordinating with other departments. Ability to adapt to varying shifts is required to meet business needs.