Lead Stewarding Supervisor: Guest Service & Ops

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking a Supervisor of Housekeeping to ensure smooth operations and top-quality guest service. Under the Manager - Stewarding, you will lead the public spaces team, schedule shifts, mentor staff, and coordinate training to uphold standards.

The role requires 1–3 years of housekeeping supervision and an Associate’s Degree or equivalent experience. Strong interpersonal skills and the ability to resolve issues promptly are essential to deliver an exceptional guest

Qualifications

• One to three years of supervising housekeeping staff or related experience required.
• Associate’s Degree or equivalent experience preferred.
• Strong leadership and guest service orientation required.

Responsibilities

• Supervise housekeeping staff and schedule work.
• Mentor team members to provide superior guest service.
• Assist in hiring and establishing training programs for public space personnel.
• Recommend adjustments to policies to improve guest service.
• Conduct property inspections and ensure adherence to policies.
• Maintain awareness of budgets and vendor billing.

Skills

Leadership

Guest service

Interpersonal skills

Budgeting

Scheduling

Hiring/training

Communication

Education

Associate’s Degree or equivalent experience

Tools

Typewriter

10-key

Computer

Job description

Hard Rock Casino Cincinnati is seeking a Supervisor of Housekeeping to ensure smooth operations and top-quality guest service. Under the Manager - Stewarding, you will lead the public spaces team, schedule shifts, mentor staff, and coordinate training to uphold standards.

The role requires 1–3 years of housekeeping supervision and an Associate’s Degree or equivalent experience. Strong interpersonal skills and the ability to resolve issues promptly are essential to deliver an exceptional guest