Assistant Manager, Stewarding

Hard Rock Casino Cincinnati; Cincinnati (OH); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Hard Rock Casino Cincinnati is seeking an Assistant Manager – Stewarding to oversee back-of-house cleaning operations and deliver excellent guest service. You will supervise staff, schedule work, coach team members, and ensure compliance with quality standards.

The role requires a high school diploma or equivalent with 2–3 years of supervisory experience in housekeeping or janitorial services; an Associate’s Degree is preferred.

Qualifications

• High School Diploma or equivalent required, 2–3 years of supervisory housekeeping/janitorial experience preferred.
• Associate’s Degree preferred for this role.

Responsabilités

• Creates an atmosphere that encourages guests to choose Hard Rock Casino Cincinnati and builds guest relations.
• Prepares work schedules and assigns projects to meet cleaning and service standards.
• Coaches, counsels, motivates staff and participates in hiring and training.
• Conducts area inspections to ensure quality and adherence to standards.
• Resolves guest issues to ensure satisfaction.
• Prepares daily reports and communicates across departments.
• Performs other duties as assigned.

Connaissances

Supervisory experience

Guest service

Scheduling

Formation

High School Diploma or equivalent

Associate’s Degree preferred

Description du poste

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Assistant Manager – Stewarding

Overview

Under the supervision of the Manager of Stewarding, the incumbent in this position is responsible for smooth and efficient cleaning operations in our back-of-house kitchens and top-quality guest service.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met.
• Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.
• Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.
• Recommends adjustments to departmental procedures to more effectively service the guest.
• Resolves problem situations to ensure total guest satisfaction.
• Prepares daily reports and promotes effective communication both internally and with other departments.
• Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
• Resolve guest problems/requests to ensure total customer satisfaction.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Perform other duties as assigned.

Qualifications

This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 2 to 3 years of housekeeping, custodial, or janitorial supervisory experience. An Associate’s Degree preferred.

Additional Details

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Review and comprehend all necessary documentation.
• Ability to use a typewriter, 10-key, computer, etc.
• Ability to review reports and observe activities subordinates.
• Present ideas and information in a clear manner.
• Perform well under pressure.