Assistant Manager, Stewarding

Hard Rock Hotel & Casino Ottawa; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Hard Rock Casino Cincinnati seeks an Assistant Manager - Stewarding to oversee back-of-house cleaning operations and uphold top-quality guest service. Under the supervision of the Manager of Stewarding, you will mentor team members and ensure smooth daily execution.

You'll schedule work, supervise staff, conduct inspections, train, hire assistance, and prepare daily reports while maintaining high standards of cleanliness and guest satisfaction across all areas of the venue.

Qualifications

• High School Diploma or equivalent with 2–3 years supervisory housekeeping experience.
• An Associate's Degree is preferred but not required.

Responsibilities

• Lead back-of-house cleaning operations and maintain guest service standards.
• Create and manage work schedules and assign projects.
• Coach, counsel, and evaluate team members; assist in hiring and training.
• Conduct public area inspections to ensure quality and production standards.
• Suggest changes to procedures to better serve guests.
• Resolve guest issues to ensure satisfaction.
• Prepare daily reports and communicate across departments.
• Conduct property inspections to enforce policies.
• Attend meetings and follow up as assigned.
• Perform duties consistently and as assigned.

Skills

Communication

Leadership

Education

High School Diploma or equivalent

Associate's Degree preferred

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Assistant Manager - Stewarding

Overview:

Under the supervision of the Manager of Stewarding, the incumbent in this position is responsible for smooth and efficient cleaning operations in our back-of-house kitchens and top-quality guest service.

Responsibilities:

• Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met.
• Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.
• Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.
• Recommends adjustments to departmental procedures to more effectively service the guest.
• Resolves problem situations to ensure total guest satisfaction.
• Prepares daily reports and promotes effective communication both internally and with other departments.
• Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
• Resolve guest problems/requests to ensure total customer satisfaction.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Perform other duties as assigned.

Qualifications:

This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 2 to 3 years of housekeeping, custodial, or janitorial supervisory experience. An Associate's Degree preferred.

Additional Details:

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Review and comprehend all necessary documentation.
• Ability to use a typewriter, 10-key, computer, etc.
• Ability to review reports and observe activities subordinates.
• Present ideas and information in a clear manner.
• Perform well under pressure.