Assistant Manager, Stewarding

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking an Assistant Manager – Stewarding to oversee back-of-house cleaning operations and uphold exceptional guest service. You will coach staff, schedule work, and ensure cleaning and quality standards across kitchens and public areas.

Responsibilities include training, evaluations, inspections, and daily reporting, while coordinating with other departments. Ability to adapt to varying shifts is required to meet business needs.

Qualifications

• Requires a High School Diploma or equivalent with 2–3 years of supervisory housekeeping/janitorial experience.
• An Associate’s Degree is preferred.
• Flexibility to work varying shifts and communicate effectively with all staff.

Responsibilities

• Creates an atmosphere that induces guests to choose Hard Rock Casino Cincinnati.
• Prepares work schedules and assigns projects to meet cleaning and guest service standards.
• Coaches, counsels, motivates staff and conducts training and evaluations.
• Performs public area inspections to ensure quality and production standards.
• Resolves guest problems to ensure total customer satisfaction.
• Prepares daily reports and communicates across departments.
• Participates in meetings and follows up on action items.

Skills

Supervisory experience

Guest service

Coaching

Scheduling

Communication

Education

High School Diploma or equivalent

Associate's Degree preferred

Tools

Typewriter

10-key

Computer

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Assistant Manager – Stewarding

Overview: Under the supervision of the Manager of Stewarding, the incumbent in this position is responsible for smooth and efficient cleaning operations in our back-of-house kitchens and top-quality guest service.

• Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met.
• Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.
• Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.
• Recommends adjustments to departmental procedures to more effectively service the guest.
• Resolves problem situations to ensure total guest satisfaction.
• Prepares daily reports and promotes effective communication both internally and with other departments.
• Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
• Resolve guest problems/requests to ensure total customer satisfaction.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Perform other duties as assigned.

• This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 2 to 3 years of housekeeping, custodial, or janitorial supervisory experience.
• An Associate’s Degree preferred.

Be flexible to work varying shifts and time schedules as needed. Communicate effectively with all levels of employees and guests. Review and comprehend all necessary documentation. Ability to use a typewriter, 10-key, computer, etc. Ability to review reports and observe activities subordinates. Present ideas and information in a clear manner. Perform well under pressure.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!