Remote Customer Success Manager - K-12 STEM EdTech

SmartLab; Chicago (IL); Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental, Vis

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&

Paid Time Off (Vacation & 14 Paid H

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Salary range: $75k-$95k

Job summary

SmartLab is seeking a dynamic Customer Success professional to guide K-12 schools through onboarding and ongoing partnership, ensuring each program delivers measurable impact. You'll own relationships with district stakeholders, collaborate with territory Sales, and drive renewals and expansions while advocating for customer needs and program value within a remote, distributed Midwest team.

Travel up to 15% for on-site launches and conferences is expected, with a strong emphasis on data

Qualifications

• Bachelor's degree or 5+ years of relevant experience in Customer Success, Account Management, or K-12 EdTech implementation
• Proven track record with renewals in a subscription/SaaS or curriculum‑as‑a‑service environment
• Deep familiarity with U.S. K-12 buying cycles, funding sources, and classroom dynamics
• Excellent virtual facilitation, presentation, and storytelling skills
• Strong data orientation—comfortable building reports in Salesforce and interpreting engagement analytics
• Ability to work independently in a fully remote, distributed team; strong asynchronous communication habits
• Prior K-12 teaching or leadership experience preferred
• Travel up to 15% primarily for on-site school launches, regional conferences and company events

Responsibilities

• Onboard and guide schools post-sale, aligning goals, milestones, and next steps
• Maintain ongoing communication with school stakeholders during onboarding
• Build strong relationships with district leaders to sustain program value
• Coordinate with Sales to sync on account health and opportunities
• Lead quarterly business reviews showcasing usage, outcomes, ROI
• Forecast renewal risk using data signals from HubSpot and Salesforce
• Identify expansion opportunities and craft renewal plans
• Coordinate with internal teams to resolve customer issues
• Log feedback and influence product roadmap from schools
• Maintain Salesforce records and track milestones with Monday.com

Education

Bachelor's degree or 5+ years of relevant experience in Customer Success/Account Management/K-12 EdTech implementation

Tools

HubSpot

Salesforce

Monday.com

Microsoft 365 (Teams/Outlook)

Job description

SmartLab is seeking a dynamic Customer Success professional to guide K-12 schools through onboarding and ongoing partnership, ensuring each program delivers measurable impact. You'll own relationships with district stakeholders, collaborate with territory Sales, and drive renewals and expansions while advocating for customer needs and program value within a remote, distributed Midwest team.

Travel up to 15% for on-site launches and conferences is expected, with a strong emphasis on data