Station Services Manager: Logistics Ops & Team Leader

DHL Germany; Wichita, Northern (KS, KY); Hybrid; Confidential; Full time

Job summary

DHL Express in Wichita, KS is seeking a Station Service Manager to oversee service center operations, ensuring efficient pickup and delivery handling, safety compliance, and adherence to DHL policies.

You will lead a team, coach staff, manage schedules, and collaborate with sales to drive customer growth, with mandatory BS/BA and 6-8 years' experience including 2 years supervisory; a valid Driver's License is required.

Qualifications

• BS/BA and 6-8 years' related experience, with at least 2 years in a supervisory role.
• Strong expertise in specialized functions or business areas; cross-cultural coordination.
• Professional certification required in some areas; valid driver’s license and MVR meet driving privileges standards.

Responsibilities

• Responsible for overall efficient and effective Service Center operations regarding pickup and delivery personnel and services.
• Ensures all material is picked up and delivered in accordance with DHL guidelines, customer expectations and government regulations.
• Ensures safe, efficient and timely handling and transportation of all customer materials.
• Develops operations plans and budgets based on goals and objectives.
• Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets.
• May manage, coach, and train sales representatives in smaller locations.
• May ensure compliance with import/export regulations, duties, and tariffs in some markets.
• Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff.
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies.

Skills

Excellent customer service skills

Driver's license

Cross-cultural coordination

Professional certification

Education

BS/BA and 6-8 years experience in related field including 2 years supervisory experience

Job description

DHL Express in Wichita, KS is seeking a Station Service Manager to oversee service center operations, ensuring efficient pickup and delivery handling, safety compliance, and adherence to DHL policies.

You will lead a team, coach staff, manage schedules, and collaborate with sales to drive customer growth, with mandatory BS/BA and 6-8 years' experience including 2 years supervisory; a valid Driver's License is required.