Station Services Manager

DHL Express; Wichita (KS); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

Retirement Savings - 401K with company

Medical, Dental, Vision, well-being

Tuition Reimbursement

Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life

Outstanding training opportunities

Job summary

DHL Express invites a Station Service Manager to lead and optimize the service center operations in Wichita, KS. You will supervise pickup/delivery activities, drive efficiency, and ensure compliance with safety, security, and DHL policies.

Collaborative leadership will partner with sales to grow the customer base and meet targets. Your role requires a BS/BA with 6–8 years of related experience and at least 2 years in supervisory positions.

Qualifications

• BS/BA and 6-8 years' related field experience.
• At least 2 years supervisory or MOS leadership experience.
• Strong knowledge of operations, planning, and budgets.
• Excellent customer service and cross-cultural skills.

Responsibilities

• Oversee efficient Service Center operations for pickup and delivery personnel.
• Ensure shipments comply with DHL guidelines and regulations.
• Develop operations plans and budgets based on goals.
• Collaborate with Sales to drive customer growth and calls targets.
• Coach and train sales reps in smaller locations.
• Ensure compliance with import/export duties and tariffs where applicable.
• Supervise and develop staff; hiring and performance reviews.
• Assign work and manage completion dates.
• Maintain safety and security compliance and DHL policies.

Skills

Leadership

Customer service

Supervisory experience

Safety compliance

Communication skills

Education

BS/BA

Job description

What makes DHL great?

Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We currently have a Career opportunity for a Station Service Manager. As the Station Service Manager, you will provide operational management and support at the service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. In addition, you will ensure compliance with safety, security, regulatory, and DHL’s policies.

Key Responsibilities

• Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services
• Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations
• Ensures safe, efficient and timely handling and transportation of all customer materials
• Develops operations plans and budgets based on goals and objectives
• Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets
• May manage, coach, and train sales representatives in smaller locations
• May ensure compliance with import/export regulations, duties, and tariffs in some markets
• Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes

Skills & Qualifications

• Typically requires BS/BA and 6-8 years' experience in related field, including at least 2 years of supervisory experience or military leadership MOS experience
• Has extensive depth of expertise and knowledge in specialized functions or business areas
• A thorough understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
• Develops advanced concepts, techniques, and standards
• Develops new applications based on professional principles and theories
• Viewed as expert in functional or business area within DHL
• Deals with cross-cultural tactical issues
• Professional certification required in some areas
• Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards
• Must be 18 years old
• Excellent customer service skills
• Candidate must pass pre-employment background, drug, and medical physical screening

Physical Requirements

• Must be able to lift up to seventy (70) lbs occasionally
• Must be able to lift forty (40) lbs frequently
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly

Employee Benefits & Incentives

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings - 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.