Field Service & Logistics Specialist

DHL Express, Inc.; False Pass (AK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Paid Time Off

Employee Discount

Job summary

DHL Express, Inc. is hiring a Service Agent to provide operational management and customer support at our service center. You will handle inquiries, assist with shipments, and help ensure secure, timely processing of customer materials and deliveries.

The role requires a High School Diploma and prior customer service experience, plus strong communication skills and proficiency with Microsoft Office. This on-site position includes benefits and opportunities for growth within DHL.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong communication skills (oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.

Skills

Customer service

Communication

MS Office

Teamwork

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Job description

DHL Express, Inc. is hiring a Service Agent to provide operational management and customer support at our service center. You will handle inquiries, assist with shipments, and help ensure secure, timely processing of customer materials and deliveries.

The role requires a High School Diploma and prior customer service experience, plus strong communication skills and proficiency with Microsoft Office. This on-site position includes benefits and opportunities for growth within DHL.