Staffing Analytics & Operations Manager

Star Pediatrics by Abound Health; Mount Laurel Township (NJ); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan

Hybrid work model

Job summary

Star Pediatrics by Abound Health in New Jersey is seeking a Manager, Staffing Operations & Workforce Analytics to lead our Staffing Coordinators, optimize nurse capacity, and drive data‑driven staffing decisions across Mount Laurel, Howell, and Saddle Brook.

This hybrid role partners with Nursing Operations, Clinical Leadership, and Talent Acquisition to reduce open patient care hours, improve utilization, and scale processes for growth.

Qualifications

• 3+ years of people management experience within the healthcare industry.
• Proven experience leading and developing teams with measurable performance goals, accountability metrics, and performance improvement initiatives.
• Demonstrated success using data, analytics, forecasting, and operational reporting to drive business decisions and improve outcomes.
• Experience optimizing workforce utilization, reducing service gaps, improving staffing coverage, or increasing operational efficiency.
• Strong analytical and problem-solving skills with the ability to interpret complex operational data and translate findings into actionable solutions.
• Experience developing and monitoring KPIs, dashboards, forecasts, and performance reporting.
• Advanced proficiency with workforce management systems, scheduling platforms, CRM systems, reporting tools, and operational technology.
• Excellent communication and stakeholder management skills with the ability to influence and collaborate across multiple departments.
• Must reside in New Jersey and be able to travel regularly between our Mount Laurel, Howell, and Saddle Brook offices.

Responsibilities

• Lead, coach, and develop a team of Staffing Coordinators responsible for matching nurses with patient needs and ensuring continuity of care.
• Drive workforce planning, capacity management, and staffing optimization strategies to maximize nurse utilization and minimize open patient care hours.
• Analyze staffing, workforce, and operational data to identify trends, gaps, risks, and opportunities for improvement.
• Develop forecasting models, dashboards, KPIs, and reporting tools that support data-driven decision-making.
• Partner closely with Nursing Operations, Clinical Leadership, Talent Acquisition, and Operations teams to proactively address workforce supply and patient demand.
• Identify process inefficiencies and lead operational improvement initiatives that increase productivity, scalability, and service delivery performance.
• Establish accountability measures and performance standards for staffing operations.
• Optimize workflows, technology utilization, and workforce management practices to improve overall operational effectiveness.
• Monitor staffing performance metrics and implement action plans to improve coverage, responsiveness, and utilization.
• Support strategic initiatives related to growth, workforce planning, capacity forecasting, and operational excellence.

Skills

People management

Data analytics

Forecasting

Operational reporting

KPIs dashboards

Stakeholder management

Education

Bachelor's degree

Tools

Workforce management systems

Scheduling platforms

CRM systems

Reporting tools

Operational technology

Job description

Star Pediatrics by Abound Health in New Jersey is seeking a Manager, Staffing Operations & Workforce Analytics to lead our Staffing Coordinators, optimize nurse capacity, and drive data‑driven staffing decisions across Mount Laurel, Howell, and Saddle Brook.

This hybrid role partners with Nursing Operations, Clinical Leadership, and Talent Acquisition to reduce open patient care hours, improve utilization, and scale processes for growth.