Staff Design Researcher - Remote, Platform Systems

Coinbase, Inc.; San Francisco (CA); Remote; USD 217,000 - 228,000; Full time

Job summary

Coinbase is seeking a Staff Design Researcher for the Platform Design and Research team to shape research vision across Identity, Payments, Developer Experience, and more. You will translate ambiguous problems into clear opportunities and shipped solutions.

You’ll lead the research practice, run internal CSAT programs, guide generative and evaluative studies with engineers, PMs, and customers, and mentor designers to raise the craft and impact.

Qualifications

• 10+ years of professional experience in user research and product design.
• Ability to operate at a strategic level and influence executives through insights and presentations.
• Expert-level proficiency in design tools (Figma or equivalent).
• Strong command of qualitative research methods and ability to adapt methods.
• Experience building scalable research programs and driving design system adoption.
• Experience using AI responsibly to improve workflows.

Responsibilities

• Define and own the research practice for Platform, connecting insights to product decisions.
• Own and run Platform's CSAT program, analyze results and report to leadership.
• Lead generative, evaluative, and mixed-methods research with engineers, PMs, and customers.
• Drive high-quality design deliverables including prototypes and flows.
• Partner with senior leaders as cross-functional lead across strategy planning.
• Improve design consistency and contribute to design systems across the product area.
• Coach and mentor designers and product partners on research rigor and design craft.

Skills

User research leadership

Strategic influence

Qualitative research methods

Research program development

Mentoring designers

AI in design

Tools

Figma

Job description

Coinbase is seeking a Staff Design Researcher for the Platform Design and Research team to shape research vision across Identity, Payments, Developer Experience, and more. You will translate ambiguous problems into clear opportunities and shipped solutions.

You’ll lead the research practice, run internal CSAT programs, guide generative and evaluative studies with engineers, PMs, and customers, and mentor designers to raise the craft and impact.