Staff Performance & HR Operations Lead

EmployBridge; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid holidays

Volunteer time off

Employee discounts

Wireless plan discounts

Optional additional coverage

Job summary

EmployBridge is seeking a Staff Performance Coordinator to support the operational growth of the account through day-to-day execution and strong client and associate relationships. You will help identify process improvements and ensure service levels are met while coordinating workforce issues with vendors and client partners.

This role provides front-line customer service to management and staff, handles onboarding documents, payroll and attendance, and uses data tools to spot workforce

Qualifications

• High school diploma or 6 months related experience.
• HR experience is preferred.
• Experience in a logistics or manufacturing environment.

Responsibilities

• Act as first point of contact for vendors and client contacts for all employee issues.
• Educates client on guidelines and sets expectations for the handling of any employee issues.
• Ensures all employee issues are handled appropriately and in a timely fashion.
• Coordinates resolution of the all-workforce issues with vendors and client partners and understands risk areas for all parties.
• Delivers client customized new hire orientations.
• Collects and reviews all required work related onboarding documents for each employee prior to start.
• Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time/attendance software).
• Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program
• Processes payroll and tracks attendance, wage, and hour compliance

Skills

Vendor management

Client communication

Data management

HR experience

Process orientation

Multi-tasking

Education

High school diploma

Tools

CRM

Power BI

Time/attendance software

Job description

EmployBridge is seeking a Staff Performance Coordinator to support the operational growth of the account through day-to-day execution and strong client and associate relationships. You will help identify process improvements and ensure service levels are met while coordinating workforce issues with vendors and client partners.

This role provides front-line customer service to management and staff, handles onboarding documents, payroll and attendance, and uses data tools to spot workforce