Staff Performance Manager

Employbridge; Kansas City (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401(k)

Paid time off

Wellness program

Incentive programs

Job summary

A leading staffing solutions provider is seeking a Staff Performance Manager in Kansas City, Missouri. This role involves supervising personnel to ensure quality service delivery and managing client relationships. Ideal candidates will have experience in coaching, performance reviews, and payroll management. The position offers a competitive benefits package including health plans and 401(k).

Qualifications

• Strong interpersonal skills for managing employee relations and client satisfaction.
• Ability to conduct audits and effectively communicate workforce needs.
• Experience with payroll processing and managing timeclock databases.

Responsibilities

• Supervise day-to-day personnel to ensure quality service delivery.
• Conduct new hire orientations and check-ins.
• Manage daily attendance and headcount reports.
• Document and investigate safety incidents.
• Handles workers' compensation and unemployment documents.
• Builds rapport with management to ensure consistency across departments.
• Creates reports to identify workforce challenges and collaborates with clients to solve them.
• Coaches associates on policies with potential legal implications and conducts investigations.
• Performs employee performance reviews and manages assignment changes.

Skills

Coaching

Performance management

Client relations

Payroll management

Safety incident management

Tools

CRM Software

Power BI

Time/Attendance Software

Job description

Overview

The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and service. This role manages employee relations at the site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.

Responsibilities

• Conducts all new hire orientations, to encompass all client onboarding information as well as perform new hire check-ins on first day of work.
• Audits onboarding requirements and confirms new hire start requirements are met.
• Communicates workforce needs to client for staffing productivity and includes labor market data to present plausible solutions.
• Participates in client forecasting meetings and remains informed and knowledgeable of client\'s current and upcoming business needs.
• Manages daily attendance reports, headcount reports.
• May process weekly payroll and maintain timeclock database.
• Documents and investigates safety incidents and participates in client meetings to discuss safety and operational efficiency.
• Handles workers\' comp claims and documents unemployment.
• Develops and maintains rapport with management and supervisors to maintain consistencies in all departments.
• Initiates and completes client relationship mapping as needed.
• Runs and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the client to create solutions (using CRM, Power BI, time/attendance software).
• Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations.
• Conducts employee performance reviews and assigns and ends associate assignments.

Benefits

• Employbridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and incentive programs. We also offer a variety of career paths and encourage promotion from within.

Equal Opportunity

Employbridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.