Staff Performance & Onboarding Coordinator

EmployBridge; Wando (SC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401(k) plan

Paid time off & holidays

Wellness program

Incentive programs

Job summary

Employbridge is seeking a motivated Staff Performance Coordinator to join our field operations in South Carolina. You will be the first contact for vendors and clients on employee issues, educate on guidelines, and drive timely resolution while ensuring compliance.

You will run reports using CRM and Power BI, participate in safety investigations, coach on attendance policies, handle onboarding, payroll and candidate tours of client facilities. A hands-on, process-driven mindset is essential.

Qualifications

• Hands-on experience in a logistics or manufacturing environment.
• Experience in a customer service role responsible for client communication.
• Data management experience.
• HR experience is preferred.
• Familiarity with a heavy process-oriented environment.
• Able to multi-task, change priorities as appropriate and execute tasks in a high-pressure environment.
• Able to understand client goals and how they measure success.
• Able to work independently and with a team.
• Practical experience and comfort with using Microsoft Office products.

Responsibilities

• Act as first point of contact for vendors and client contacts for all employee issues.
• Educates client on guidelines and sets expectations for the handling of any employee issues.
• Ensures all employee issues are handled appropriately and in a timely fashion.
• Coordinates resolution of the all workforce issues with vendors and client partners and understands risk areas for all parties.
• Delivers client customized new hire orientations.
• Collects and reviews all required work related onboarding documents for each employee prior to start.
• Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time/attendance software).
• Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program.
• Coaches associates on attendance policies, conducts ABC performance reviews, and assigns and ends associate assignments.
• Processes payroll and tracks attendance, wage, and hour compliance.
• Walks candidates through tour of client facility (walking 3 to 5 miles daily).
• Participates in whiteboard meetings to understand daily order fill goals.
• Conducts onboarding, I-9s, and background checks.

Skills

Logistics experience

Customer service experience

Data management

HR experience (preferred)

Process-oriented environment

Multi-tasking under pressure

Client goals understanding

Team collaboration

Microsoft Office proficiency

Tools

CRM systems

Power BI

Time/Attendance software

Payroll software

Job description

Employbridge is seeking a motivated Staff Performance Coordinator to join our field operations in South Carolina. You will be the first contact for vendors and clients on employee issues, educate on guidelines, and drive timely resolution while ensuring compliance.

You will run reports using CRM and Power BI, participate in safety investigations, coach on attendance policies, handle onboarding, payroll and candidate tours of client facilities. A hands-on, process-driven mindset is essential.