Staff Performance Coordinator

EmployBridge; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid holidays

Volunteer time off

Employee discounts

Wireless plan discounts

Optional additional coverage

Job summary

EmployBridge is seeking a Staff Performance Coordinator to support the operational growth of the account through day-to-day execution and strong client and associate relationships. You will help identify process improvements and ensure service levels are met while coordinating workforce issues with vendors and client partners.

This role provides front-line customer service to management and staff, handles onboarding documents, payroll and attendance, and uses data tools to spot workforce

Qualifications

• High school diploma or 6 months related experience.
• HR experience is preferred.
• Experience in a logistics or manufacturing environment.

Responsibilities

• Act as first point of contact for vendors and client contacts for all employee issues.
• Educates client on guidelines and sets expectations for the handling of any employee issues.
• Ensures all employee issues are handled appropriately and in a timely fashion.
• Coordinates resolution of the all-workforce issues with vendors and client partners and understands risk areas for all parties.
• Delivers client customized new hire orientations.
• Collects and reviews all required work related onboarding documents for each employee prior to start.
• Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time/attendance software).
• Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program
• Processes payroll and tracks attendance, wage, and hour compliance

Skills

Vendor management

Client communication

Data management

HR experience

Process orientation

Multi-tasking

Education

High school diploma

Tools

CRM

Power BI

Time/attendance software

Job description

Staff Performance Coordinator contributes to the operational growth and profitability of the account through day-to-day execution, management of strong relationships with the client and associates, and fulfillment of the client's staffing services agreement. This role supports the day-to-day interaction with the client and associates, assists with identifying process improvements, and executes on service level agreements to ensure they are met. This role provides immediate front-line customer service to the management team and associates. This role is responsible for partnering with appropriate parties to resolve all workforce issues, including but not limited to employee coaching, counseling, disciplinary action, and payroll and timekeeping, in a timely manner.

Your Role & Responsibilities

• Act as first point of contact for vendors and client contacts for all employee issues.
• Educates client on guidelines and sets expectations for the handling of any employee issues.
• Ensures all employee issues are handled appropriately and in a timely fashion.
• Coordinates resolution of the all-workforce issues with vendors and client partners and understands risk areas for all parties.
• Delivers client customized new hire orientations.
• Collects and reviews all required work related onboarding documents for each employee prior to start.
• Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time/attendance software).
• Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program
• Processes payroll and tracks attendance, wage, and hour compliance

Preferred Education & Experience

• High school diploma or 6 months related experience

Competencies (Skills & Knowledge You'll Bring)

• Hands-on experience in a logistics or manufacturing environment.
• Experience in a customer service role responsible for client communication.
• Data management experience.
• HR experience is preferred.
• Familiarity with a heavy process-oriented environment.
• Able to multi-task, change priorities as appropriate and execute tasks in a high-pressure Environment.
• Able to understand client goals and how they measure success.
• Comes together to achieve organizational goals in order to succeed and grow. Therefore, every employee should have the ability to work in a team and contribute towards individual and business goals.
• Communicates information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communication.
• Responds positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.
• Experience using various technology platforms to drive effective decisions.

Your Work Environment (Physical Demands)

Client Site: Typically work is performed is generally offsite at a client's location that could be an office or other business setting and require travel to and from locations. This position requires compliance for all occupational safety and health standards, rules, and regulations. Below are a few standards specific for this position:

• Sit or stand for long periods of time and walk short distances
• Regularly required to talk, hear, and communicate in writing
• Adjust to vision for both close and distance views
• Stoop, kneel, bend, crouch and lift up to 50 pounds

Employbridge is proud to offer a comprehensive benefits package to full-time temporary employees to Include:

• Medical, dental, and vision benefits available upon hire (enroll the week following your first paycheck)
• Multiple medical plan options to fit your needs.
• Paid holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, and more.
• 16 hours of paid community volunteer time each year.
• Employee discount program offering savings on travel, entertainment, shopping, and more!
• Wireless discounts on eligible plans
• Optional accident, critical illness, and hospital indemnity coverage available.

Employbridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.