Staff Business Apps Owner: Salesforce Service Cloud Lead

Trinet

Fairburn (GA)

On-site

USD 101,000 - 189,000

Full time

7 days ago
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Benefits offered by this job

Medical, dental, vision plans
401(k) savings plan
Employee stock purchase plan
11 company holidays
PTO and leave program

Job summary

TriNet is seeking a Staff Business Application Owner to manage internal business applications and drive roadmap execution for Salesforce Service Cloud and related tools. You will partner with business leaders to translate requirements into scalable solutions while guiding cross-functional teams through agile delivery.

The role emphasizes market analysis, ROI, and strategic impact across the enterprise. Preferred location is Atlanta, GA, with a compensation range reflecting

Qualifications

  • Bachelor's degree required or preferred.
  • 8+ years in business application management or related field.
  • Experience with Salesforce Service Cloud and related tools.

Responsibilities

  • Drive the end-to-end lifecycle of business applications from conception to launch.
  • Collaborate with engineering, design, UI/UX and business analysts to deliver integrations.
  • Define and execute product strategy, roadmaps, and governance for Salesforce Service Cloud.
  • Lead KPI tracking, ROI analysis, and platform performance improvements.
  • Maintain a prioritized backlog aligned with business priorities and roadmaps.

Skills

Business app management
AI-powered automation
Agile methodologies
Cross-functional leadership
Stakeholder management
Data-driven decision making

Education

Bachelor's degree

Tools

Salesforce Service Cloud
Agentforce
Service Cloud Voice
Case Management
Omni-channel
Knowledge Management
Service Console

Job description

TriNet is seeking a Staff Business Application Owner to manage internal business applications and drive roadmap execution for Salesforce Service Cloud and related tools. You will partner with business leaders to translate requirements into scalable solutions while guiding cross-functional teams through agile delivery.

The role emphasizes market analysis, ROI, and strategic impact across the enterprise. Preferred location is Atlanta, GA, with a compensation range reflecting

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